Booking Policy

Welcome to AXB Manor at Canyon Woods Residential Resort! It is our sincere desire to ensure that your stay remains as pleasant as possible, so please kindly make sure that you read our policy.

TERMS AND CONDITIONS:

  1. BOOKING AND CANCELLATIONS:

Direct Booking

Direct Booking may be done any time prior to the check-in date by reserving the dates with the authorized Booking Officer and thereafter presenting the deposit slip either through SMS, Viber, email or fax.  Once received, the Booking Officer shall issue a booking confirmation number through the guest’s preferred medium.

Guests are entitled to a full refund only if the cancellation occurs in excess of forty five (45) days prior to the scheduled check-in date.  All other cancellations within forty five days shall be subject to a penalty of fifty percent (50%) of the of the total booking amount.

Website Booking

Website Booking may be done through accredited booking websites, such as Agoda, Air Bnb, VRBO, etc.  These bookings shall be subject to the standard procedures of the respective website.  Cancellations are subject to the standard rules observed in the respective website.

  1. CHECK-IN AND CHECK-OUT PROCESS:

Check-In time is at 2:00PM and check-out time is at 11:00AM.  Late check-out is allowed at the discretion of the Housekeeper, but shall not exceed 1:30PM.  Prior to check-in, the following activities must occur:

  • Guided tour of guest by the Housekeeper. The registered guest must be present during the presentation.  If the registered guest is not present at this time, then he/she shall accept full responsibility nonetheless;
  • Accounting of all loose items, e.g. Towels, bed sheets, blankets, pillows, soap, shampoo, stemware, china, silverware, kitchenware, remote controls, room keys, etc.;
  • Orientation on the use of appliances and equipment, e.g. Kitchen Equipment, Entertainment Equipment, Air Conditioner etc.; and
  • Full accomplishment of the booking form.
  1. FEES:

Rental Fees

A down payment of 50% is required upon booking.  Thereafter, the balance shall be settled three (3) banking days prior to check-in date.  If the booking happens within three (3) days prior to check-in, the entire amount is due and must be paid in cash.  Rental Fees may be paid using personal check, cash, or telegraphic transfer if it is a Direct Booking.  However, Rental Fees may be settled though credit card if it is a Website Booking.

Deposit

Management requires a Ten Thousand Peso (Php 10,000.00) deposit over and above the Rental Fees to cover for major unforeseen damages to AXB Manor.  Should the housekeeper determine that any item has sustained damages, management reserves the right to withhold an amount commensurate to the damage and will refund the balance (if any) to the guest within 30 days of the guest’s check-out.  The guest’s Deposit may be paid using personal check, cash, or telegraphic transfer if by Direct Booking; and credit card if by Website Booking.  The refund of the balance shall be through check if Direct Booking and a credit entry in the guest’s credit card if by Website Booking.  Should the value of damages exceed the deposit amount, management reserves the right claim for damages.

Additional Guest Fees

Additional guests in excess of twenty (20) persons will be charged an Additional Guest Rate of Php 500.00 per person for every night.  Owners shall not be subjected to Additional Guest Rates.

Items Included/not included in the Rack Rates

Items included in the Rack Rate are:

  1. Towels, toilet paper, and soap (limited)
  2. Housekeeping, linen change (every stay or 7 days whichever comes first)
  3. Garbage collection
  4. Two (2) 5-gallon containers of purified water
  5. Wifi up to 2.5 gigabytes and cable TV
  6. Use of china, silverware, stemware, kitchen equipment
  7. Use of all room appliances
  8. Use of the multi-purpose room and all its amenities
  9. Coffee from the pot (6am to 6pm)
  10. Use of the drivers’ quarters
  11. Use of Jacuzzi

Items not included in the Rack Rate are:

  1. Housekeeper’s Pantry and Freezer
  2. Additional Guest Fees
  3. Specialty Coffee
  4. Items included in the display refrigerator
  5. Additional towels, linen, toiletries
  6. Additional water
  7. Food preparation and Dishwashing
  8. Additional cleaning service
  9. Tours, catering and other service arrangements
  10. Cooking Fee
  11. Catering corkage
  12. Access to Canyon Woods Resort Club
  1. HOUSE RULES

Guests are obliged to follow the House Rules posted on the wall of AXB Manor.  Any violation of the above regulations or any misconduct as deemed to cause other guests inconvenience or discomfort, AXB Manor Management reserves the right to escort the guest(s) outside the premises.  AXB Manor Canyon Woods Management reserves the right to alter or amend the above House Rules without any notice. It is deemed that all guests have been duly notified of these House Rules.  For items not covered by the above House Rules, AXB Manor Canyon Woos Management will follow the general Hotel standard policies and procedures.

Prohibited Items within the Premises

  1. Firearms
  2. Pets
  3. Firecrackers/Fireworks
  4. Prohibited Drugs
  5. Smoking is prohibited except in designated areas.

Management reserves the right to refuse entry to any guest it deems a threat to the establishment.

Maximum Number of Guests

The maximum number of guests applied to the Rack Rate is twenty (20) persons.  AXB Manor shall allow additional guests up to twenty nine (29) provided that the total number of guests staying in the main house is twenty five (25) with additional lodging for four (4) located at the drivers’ quarters.  Furthermore, additional guests are required to pay the Additional Guest Fee.

  1. VALUABLE ITEMS

AXB Manor does not possess a safe nor will hold any valuable items for safekeeping.  Please do not leave any valuable item unattended. AXB Manor Management will not be held liable for any losses.

I/We hereby acknowledge, affirm and agree that I/We have carefully read and fully understand the preceding of AXB Manor Booking Form and Registration Form.

WAIVER & RELEASE

The undersigned, of legal age, with the aforementioned nationality and residential address, do hereby declares that in relation to our use, occupancy and enjoyment of the home owned by AXB PROPERTY HOLDINGS CORPORATION, and hereby waive, free, release and discharge the company, its stockholders and officers from any and all liabilities, damages, claims of whatsoever nature, arising from or relative to the use, occupancy and enjoyment of the property.

We have freely and voluntarily executed this instrument without any force, intimidation or duress.

ACKNOWLEDGMENT OF RISK

WAIVER AND RELEASE OF LIABILITY FOR USE OF JACUZZI

I/We understand that there are special risks involved in the use of a Jacuzzi, including permanent disability and death, that I/we am/are responsible for the safe operations of the Jacuzzi and at all times responsible for all persons using the Jacuzzi and that I/we know of no medical problems that would increase my/our risk of illness or injury as a result of the use of the Jacuzzi..I/We am/are aware that my/our use of the Jacuzzi involves certain risk such as possible malfunction of the Jacuzzi, the risk of injuries resulting from tripping or falling and potential dangers to children who are not carefully supervised, as well as any person using the Jacuzzi too long or if a person has health risks, is intoxicated, using any kind of drugs or medication, or is pregnant, among others.

In exchange for AXB HOLDINGS CORPORATION (the “Owner”) allowing me/us to use the Jacuzzi during my/our stay at AXB Manor Tagaytay (the “Manor”), I/We agree to the conditions below:

  1. To waive any claim whatsoever that I/we have or may have in the future against Owner, its directors, officers, employees, agents and representatives relating to my/our use of the Jacuzzi;
  2. To fully release and discharge Owner, its directors, officers, employees, agents and representatives from any and all liability, claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated or unanticipated for any loss, damage, injury, expense or other cost that I/we or any of my guest/s may suffer in connection with my/our use of the Jacuzzi to any cause whatsoever;
  3. To hold harmless and indemnify Owner, its directors, officers, employees, agents and representatives for any and all liability claims, demands, damages, rights of action, or causes of action resulting from the use of the Jacuzzi;
  4. I/We shall be solely responsible for my/our and our guest/s safety and well-being. I understand that Owner does not provide instruction or assistance for the use of the Jacuzzi;
  5. I/We shall conduct myself/ourselves in a controlled and reasonable manner at all time, and to refrain from using the Jacuzzi in a manner inconsistent with its intended design and purpose;
  6. That this Waiver, Release and Agreement is fully effective and shall be binding upon me/us, my/our heirs, executors/administrators, succesors and assigns or anyone else authorized to act on my/our behalf or on behalf of my/our estate.